Return policy

Ancellation & Return Policy

Order Cancellation

  • Cancellation Before Shipment or Production:
    You may cancel your order at no cost before it is shipped or produced. A full refund will be issued immediately.

  • Cancellation Limitation:
    Once the product has been dispatched, cancellation is no longer possible.

Return Policy

  • Eligibility for Return:
    You may return products within 30 calendar days of delivery if they meet the following conditions:

    • The item is unused and in its original, undamaged condition.
    • The item is returned with the original packaging and all accessories included.

  • Steps to Initiate a Return:

    1. Submit a Request: Contact our customer service team at [[email protected]] to begin the return process.
    2. Provide Proof of Purchase: Attach a copy of your receipt or order confirmation.
    3. Ship Responsibly: Do not send items directly to the manufacturer. All return shipments must be tracked and insured.

Shipping Charges

  • A single shipping fee will be charged for both outgoing and return shipments .
  • No restocking fees will be applied.

Refund Policy

  • Processing Timeline:

    • After receiving and inspecting your returned item, we will notify you of receipt via email.
    • Refund requests will be reviewed and approved or rejected within 3-5 business days.
    • Approved refunds will be processed within 5-10 business days.

  • Payment Methods:
    Refunds will be credited to your original payment method.

Handling Late or Missing Refunds

If your refund is delayed or missing:

  1. Check Your Bank or Account: Confirm the transaction status and processing times.
  2. Contact Your Card Issuer: Any discrepancies may require intervention from your bank.
  3. Reach Out to Us: If the issue remains unresolved, email us at [[email protected]] with your transaction details and refund reference number.